Customer Relationship Associate

Remote

 

LeadYouth continues to grow, and we are looking for a customer relationship associate to join our team. The customer relationship associate will be responsible for building relationships with existing customers and following-up on inquiries from potential customers. 

 

This is a flexible part-time position starting at a maximum of 8 hours per week. Compensation is $25 per hour. 

 

The ideal candidate understands what parents are looking for when seeking training, coaching, and mentoring for their children. They should have proven customer service and sales experience and have strong communication skills. 

 

Responsibilities: 

• Respond to leads that come in through the LeadYouth website

• Regularly interact with existing customers to ensure satisfaction

• Email leads and existing customers to maintain professional relationships

• Call leads and customers on the phone or using WhatsApp based on customer preference

• Maintain record of all contacts and contact attempts

• Respond to client requests in a timely manner

• Other responsibilities as assigned and agreed upon

 

Required qualifications:

• Proven customer service skills and communication skills

• Must have reliable internet and phone access

• Must be able to speak and write English at an advanced level

• Comfortable using Zoom and equivalent video conferencing software

• Able to work independently and remotely

• Solution building skills and ability to think critically

• Legally authorized to work in the United States

 

Preferred qualifications: 

• Experience in selling child-related services or products to parents

• Background in sales or customer relations

 

Why Work With LeadYouth: As a Customer Relationship Associate for LeadYouth, you get the satisfaction of helping parents find the best learning solutions for their child. You’ll work on a distributed team with flexible hours. Must be 18 or older to apply (candidates under 18 may apply for our LeadYouth Internship program)

 

To apply, email your resume and a cover letter to emma@leadyouth.org.